Frequently Asked Questions

What is Tru-Gap Protection?
Why do I need Tru-Gap Protection?
Who should get Tru-Gap Protection?
How does Tru-Gap Protection work?
How much does Tru-Gap Protection cost?
How do I meet the $5,000 minimum claim requirement?
Do I have to use a Tru-Gap Preferred Provider?
I own multiple properties, does my membership cover all the properties?
Is Tru-Gap Protection Insurance for my property?
When does my membership begin?
Is there automatic renewal of my membership?
How do I cancel my membership?
When does Tru-Gap pay the out-of-pocket expenses?


What is Tru-Gap Protection?

• Pays your out-of-pocket expenses in the event of an insurance claim for wind, hail, fire, and water damage
• Not insurance, but works in conjunction with your insurance
• Offers two programs for homeowners and business owners

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Why do I need Tru-Gap Protection?

• Statistics
  • Changing weather patterns increasing the number of storms which affect your wind and hail claims
  • A fire occurs in a home or business every 7 seconds
  • Insurers pay at least $2.5 billion in water and mold claims per year
• Budgeting for the Unexpected
  • Ability to limit your out-of-pocket expenses to just the investment of the Tru-Gap Protection Plan
  • Peace of Mind - no longer need to budget for an "Emergency Home Savings Nest Egg"
  • Gives you the ability to spend your money the way you want
• Savings
  • Homeowner Example, In-Network with a 1% Deductible:  $200,000 Insured Home Value, you have a 1% deductible on your insured home giving you a $2,000 out-of-pocket expense.  You decide to make the $200 investment in Tru-Gap Protection Plan.  You have to file an insurance claim for damage.  After repairs are made to your home, Tru-Gap pays the out-of-pocket expense giving you a savings of $1,800. 

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Who should get Tru-Gap Protection?

• Anyone who has an insurance policy that will incur out-of-pocket expenses when you file an insurance claim.
  • Homeowners
  • Business owners

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How does Tru-Gap Protection Work?

• You have to file an insurance claim
• You incur out-of-pocket expenses from that claim (deductible)
• Tru-Gap pays the out-of-pocket expense from that insurance claim, less your Tru-Gap Annual Investment

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How much does Tru-Gap Protection Cost?

• Homeowner:  $200 Annual Investment
• Business owner:  $250 Annual Investment

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How do I meet the $5,000 minimum claim requirement?

• Average Wind claim, $5,889
• Average Hail claim, $6,060
• Average Water claim, $6,109
• Average Fire claim, $42,786

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Do I have to use a Tru-Gap Preferred Provider?

Only if you elect the In-Network option on your contract.  If elect the Out-of-Network option you may use any contractor of your choice.

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I own multiple properties, does my membership cover all the properties?

You will need a separate membership for each address location of your properties.

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Is Tru-Gap Protection Insurance for my property?

No, Tru-Gap Protection is not Insurance, we work in conjunction with your insurance policy by providing you a membership program to help cover your out-of-pocket expenses during an insurance claim for wind, hail, fire, and water damage.  If you need insurance or would like a quote to reduce your monthly insurance rates we know a company that can assist you.  NationsLink Insurance 817-477-3632 or www.gonationslink.com

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When does my membership begin?

Plan coverage begins on the day of the plans approval from the corporate office and with payment in full. 

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Is there automatic renewal of my membership?

Yes, In-Network memberships will be automatically renewed at your annual contract term.  Out-of-Network members will receive notification 30-days prior to contract renewal to renew, at that time they have the option to switch to an In-Network option.
 
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How do I cancel my membership?

You must provide 30 days written notice to cancel your membership.  Once letter is received you will receive notification from the corporate office of acceptance of the cancellation request. 

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When does Tru-Gap pay the out-of-pocket expenses?

Tru-Gap pays the agreed upon, contracted out-of-pocket expense on your behalf when the repairs have been completed to your property.  

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